Terms of Service

1. Agreement Overview

These Terms of Service ("Agreement") govern your access to and use of the software-as-a-service products operated by GigaCarp, LLC ("Provider," "we," "us"): Redactify, Delete, and Dedupify (collectively, "Services"). By installing any Service through HubSpot OAuth or by paying for a subscription, you ("Customer") agree to this Agreement.

If you are entering this Agreement on behalf of an organization, you represent that you have authority to bind that organization.

2. Definitions

3. Services

3.1 Redactify

Redactify connects to your HubSpot portal via OAuth and automatically detects and redacts sensitive data patterns (such as SSNs, EINs, credit card numbers, and custom patterns you configure) from HubSpot engagement records. Redactify operates on records that pass through a connected HubSpot workflow; it does not perform background or retroactive scanning unless you manually enroll historical records in a workflow.

Redactify requests the following HubSpot OAuth scopes: oauth, crm.objects.contacts.read, crm.objects.contacts.write, sales-email-read.

3.2 Delete

Delete connects to your HubSpot portal and enables bulk deletion or GDPR-compliant deletion of CRM objects (contacts, companies, deals, and tickets) via HubSpot workflow automation.

Delete requests the following HubSpot OAuth scopes: oauth, crm.objects.contacts.read, crm.objects.contacts.write, crm.objects.companies.read, crm.objects.companies.write, crm.objects.deals.read, crm.objects.deals.write, tickets.

3.3 Dedupify

Dedupify connects to your HubSpot portal and provides intelligent duplicate detection and merging for HubSpot CRM contacts, companies, and deals. Dedupify uses configurable matching rules (exact email, fuzzy name, phone normalization) to identify duplicates for manual review and merging.

Dedupify requests the following HubSpot OAuth scopes: oauth, crm.objects.contacts.read/write, crm.objects.companies.read/write, crm.objects.deals.read/write, crm.schemas.*, and optionally tickets.

4. Ordering and Subscriptions

4.1 Order Process

Services are available for direct install via HubSpot OAuth at orangemage.ai. An Order is formed when you complete OAuth authorization and a Stripe subscription is created.

4.2 Pricing

All prices are in US dollars. Subscriptions are billed via Stripe according to the applicable plan and billing cadence.

4.3 Billing

Stripe processes all payments. By subscribing, you authorize recurring charges according to the applicable billing cadence to your payment method. Stripe's terms of service govern payment processing and are separate from this Agreement.

4.4 Taxes

Prices are exclusive of applicable taxes. Customer is responsible for all taxes arising from subscriptions, excluding taxes on Provider's net income.

5. Cancellation and Refunds

5.1 Cancellation

You may cancel your subscription at any time by uninstalling the Service from your HubSpot portal. Cancellation takes effect at the end of the current billing period. Access continues until the period ends.

5.2 Effect of Cancellation

On cancellation, Provider will cease processing Customer Data via the cancelled Service. Audit logs and configuration data stored in Provider's systems will be retained for 30 days following cancellation, then deleted. See the Privacy Policy for full retention terms.

5.3 Refunds

No refunds are issued for partial months. If you cancel mid-period, you retain access through the end of the paid period but will not receive a prorated refund.

Provider may, but is not obligated to, issue refunds or service credits in its sole discretion. No Service Level Agreement (SLA) applies to the Services, and availability is provided on a best-effort basis. Provider has no obligation to refund or credit any portion of fees paid on account of any outage, degradation, or unavailability of the Services.

6. Irreversibility Notice

Important — Please read before enabling any destructive operation.

The following operations performed by the Services are irreversible and cannot be undone:

• Redactify — Redact action: Replaces matched field content in HubSpot engagement records with a redaction placeholder (e.g., [REDACTED]). The original content is permanently overwritten in HubSpot. Provider never stores the original content and cannot restore it.
• Redactify — Clear action: Clears matched fields entirely. The original content is permanently erased in HubSpot.
• Redactify — Delete action: Archives (soft-deletes) the entire HubSpot engagement record. The record is removed from standard HubSpot views. HubSpot's own data retention policies govern whether archived records are recoverable.
• Delete — Batch Delete: Permanently deletes the specified CRM objects from HubSpot. This action cannot be undone. GDPR delete mode also processes the record for GDPR-compliant data erasure.
• Dedupify — Merge: Permanently merges two HubSpot records. Merged records cannot be unmerged. HubSpot's native merge behavior determines which field values are retained; Dedupify applies configurable preference rules before merge.

Customer bears sole responsibility for selecting records for processing, configuring patterns and rules, and verifying that the correct records will be affected before triggering any workflow. Provider is not liable for data loss resulting from Customer's use of these features. We strongly recommend testing with non-production records before enabling in live workflows.

7. Acceptable Use

Customer agrees not to use the Services to:

• Violate any applicable law or regulation.
• Process records that Customer does not have the right to access or modify.
• Deliberately trigger operations on records owned by a third party without authorization.
• Attempt to reverse-engineer, circumvent, or exploit the Services' security mechanisms.
• Use the Services to process personal data in a way that violates the data subject's rights under applicable law.

Provider reserves the right to suspend access for violations of this section without prior notice.

8. Intellectual Property

Provider retains all rights in the Services, including underlying software, trademarks, and documentation. Customer retains all rights in Customer Data. Nothing in this Agreement transfers ownership of either party's intellectual property to the other.

Customer grants Provider a limited license to access and process Customer Data solely to deliver the Services.

9. Confidentiality

Each party agrees to keep the other's confidential information (including Customer Data and Provider's technical implementation) confidential, using at least the care it uses for its own confidential information, and not to disclose it to third parties except as required by applicable law or to fulfill obligations under this Agreement.

10. Warranties and Disclaimers

10.1 Provider Warranties

Provider warrants that:

• The Services will perform materially in accordance with their documentation.
• Provider will use commercially reasonable security measures to protect Customer Data.
• Provider will comply with applicable data protection law in processing Customer Data.

10.2 Disclaimer

EXCEPT AS EXPRESSLY STATED IN SECTION 10.1, THE SERVICES ARE PROVIDED "AS IS." PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. PROVIDER DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED.

11. Limitation of Liability

11.1 Mutual Exclusion of Consequential Damages

NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM THIS AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Cap on Liability

PROVIDER'S TOTAL LIABILITY TO CUSTOMER ARISING FROM OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE GREATER OF: (a) THE TOTAL FEES PAID BY CUSTOMER IN THE 12 MONTHS PRECEDING THE CLAIM, OR (b) $100 USD.

11.3 Exceptions

The exclusions and caps in Sections 11.1 and 11.2 do not apply to:

• Either party's gross negligence or willful misconduct.
• Either party's obligations under Section 9 (Confidentiality).
• Customer's payment obligations.
• Either party's indemnification obligations under Section 12.

The $100 floor follows the Common Paper template default for micro-SaaS. The effective cap for customers with more than $100 in fees paid or payable during the prior 12 months is the 12-months-of-fees leg, so the floor only applies to brand-new or very-low-usage customers.

12. Indemnification

12.1 By Customer

Customer will defend, indemnify, and hold Provider harmless from claims arising from:

• Customer's use of the Services in violation of this Agreement.
• Customer Data, including claims that Customer Data infringes a third party's rights.
• Customer's violation of applicable law.

12.2 By Provider

Provider will defend, indemnify, and hold Customer harmless from claims by a third party alleging that the Services, as provided, infringe that party's intellectual property rights.

13. Term and Termination

13.1 Term

This Agreement begins on the Order date and continues until all Orders have been cancelled or terminated.

13.2 Termination for Cause

Either party may terminate this Agreement immediately on written notice if the other party materially breaches this Agreement and fails to cure within 30 days of notice.

13.3 Effect of Termination

On termination, all rights granted to Customer under this Agreement cease. Provider will delete Customer Data within 30 days, subject to legal hold obligations. Sections 6, 8, 9, 11, 12, and 14 survive termination.

14. Governing Law and Dispute Resolution

14.1 Governing Law

This Agreement is governed by the laws of the State of Nebraska, without regard to its conflict of laws principles. This mirrors the governing-law selection used across GigaCarp, LLC's product portfolio (see ChunkNote Terms of Service).

14.2 Dispute Resolution — Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to this Agreement or the Services shall be resolved by binding arbitration under Nebraska law, rather than in court, except for claims for injunctive or other equitable relief, which may be brought in the state or federal courts located in Nebraska.

YOU AND GIGACARP, LLC EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. All disputes must be arbitrated on an individual basis only. This waiver applies to the fullest extent permitted by applicable law.

14.3 Venue for Non-Arbitrable Matters

For any claim that is not subject to arbitration under Section 14.2, exclusive jurisdiction and venue lie with the state or federal courts located in Nebraska. You consent to the personal jurisdiction of those courts.

14.4 Notices

Legal notices to Provider must be sent to:

GigaCarp, LLC
2105 S 122nd Ave
Omaha, NE 68144
United States

Notices to Customer will be sent to the primary account email on record.

15. General Provisions

15.1 Entire Agreement

This Agreement, including any Orders and the Privacy Policy and Data Processing Agreement referenced herein, constitutes the entire agreement between the parties regarding its subject matter and supersedes all prior agreements.

15.2 Amendments

Provider may update these Terms by posting a revised version at orangemage.ai/legal/terms-of-service with an updated "Last Updated" date. Continued use of the Services after the effective date of an amendment constitutes acceptance. Provider will provide at least 30 days' notice of material changes via email.

15.3 Severability

If any provision of this Agreement is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remainder of the Agreement will continue in effect.

15.4 No Waiver

Failure to enforce any provision does not constitute a waiver.

15.5 Assignment

Customer may not assign this Agreement without Provider's prior written consent. Provider may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of Provider's assets.

15.6 Notices

Notices to Provider: support@orangemage.ai. Notices to Customer: the email address associated with the Customer's Stripe account or HubSpot portal administrator.

16. Changes to Pricing

Provider may change subscription pricing with at least 30 days' notice via email. Price changes take effect on your next renewal after the notice period. If you do not accept a price change, you may cancel before the change takes effect.

Last Updated: 2026-05-13