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Privacy Policy

Effective Date: 4/22/2025
Business Name: GigaCarp, LLC DBA OrangeMage.ai (“OrangeMage,” “we,” “our,” “us”)

GigaCarp, LLC ("we," "us," or "our") operates orangemage.ai (the "Site") and provides related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

When you use our Services, we may collect the following personal information directly from you:

  • Contact Information: Name, email address, phone number
  • Billing Information: Payment details, billing address
  • Professional Information: Company name, job title
  • Account Information: Username, password, and other registration details

1.2 Information Collected Automatically

When you visit our Site or use our Services, we automatically collect certain information, including:

  • Device Information: IP address, device type, operating system, browser type
  • Site Activity: Pages visited, time spent on pages, links clicked, and other usage data
  • Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to collect data about your browsing behavior

1.3 Third-Party Data

We use third-party analytics and advertising platforms that may collect information about your activities across different websites and services. These include:

  • Google Analytics and Google Ads
  • Meta (Facebook) Ads and Analytics
  • LinkedIn Ads and Analytics

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Maintain Services: Processing transactions, managing your account, and delivering the Services you request
  • Billing and Payment Processing: Processing payments and managing billing
  • Customer Support: Responding to inquiries, troubleshooting issues, and providing assistance
  • Marketing and Communications: Sending promotional materials, newsletters, and updates about our Services (you may opt out at any time)
  • Service Improvement: Analyzing usage patterns to enhance and improve our Services
  • Legal Compliance: Complying with legal obligations, enforcing our Terms of Service, and protecting our rights

3. Cookies and Tracking Technologies

3.1 Types of Cookies We Use

We use the following types of cookies:

  • Essential Cookies: Necessary for the Site to function properly
  • Analytics Cookies: Help us understand how visitors interact with our Site
  • Marketing Cookies: Used to deliver relevant advertisements and track ad campaign performance

3.2 Third-Party Cookies

Our Site uses third-party cookies from:

  • Google (Analytics and Ads)
  • Meta (Facebook Ads and Analytics)
  • LinkedIn (Ads and Analytics)

These third parties may use cookies to track your activity across different websites for advertising and analytics purposes.

3.3 Managing Cookies

You can control or delete cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.

4. How We Share Your Information

4.1 Service Providers

We share your information with third-party service providers that help us operate our business, including:

  • HubSpot: For email services, CRM, and website hosting
  • Google, Meta, and LinkedIn: For analytics and advertising purposes

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Advertising Partners

We share certain information with advertising platforms (Google Ads, Meta Ads, LinkedIn Ads) for targeted marketing purposes. This may include hashed or anonymized identifiers, demographic information, and browsing behavior.

4.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of GigaCarp, our users, or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Storage and Security

5.1 Data Storage

Your personal information is stored by our service providers, primarily HubSpot (for CRM and website hosting) and our domain provider. Analytics and advertising data is stored by Google, Meta, and LinkedIn in accordance with their respective privacy policies.

Data may be processed and stored in the United States or other countries where our service providers operate.

5.2 Security Measures

While we take reasonable measures to protect your information, please be aware that:

  • We rely on the security measures implemented by our third-party service providers (HubSpot, Google, Meta, LinkedIn)
  • No method of transmission over the internet or electronic storage is 100% secure
  • We cannot guarantee absolute security of your information

6. Data Retention

6.1 Retention Period

We retain your personal information in HubSpot indefinitely or until you request deletion. Analytics data collected by Google, Meta, and LinkedIn is typically anonymized and retained according to their respective policies.

6.2 Deletion Requests

You may request deletion of your personal information at any time by contacting us at chad@orangemage.ai. We will delete your information from our systems (primarily HubSpot) within a reasonable timeframe, subject to legal or operational requirements.

7. Your Privacy Rights

7.1 General Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Export: Request a copy of your data in a portable format
  • Opt-Out of Marketing: Unsubscribe from marketing communications at any time

7.2 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request information about the categories and specific pieces of personal information we have collected about you
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt out of the "sale" or "sharing" of your personal information for targeted advertising
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

Do Not Sell or Share My Personal Information: We share information with advertising platforms (Google, Meta, LinkedIn) for targeted advertising purposes, which may qualify as a "sale" or "share" under CCPA. You may opt out by contacting us at chad@orangemage.ai or using available opt-out mechanisms provided by these platforms.

7.3 European and UK Residents (GDPR)

If you are located in the European Union or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including:

  • Right of Access: Obtain confirmation of whether we process your personal data and access to that data
  • Right to Rectification: Correct inaccurate personal data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restriction: Restrict processing of your personal data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing of your personal data for certain purposes
  • Right to Withdraw Consent: Withdraw consent for data processing at any time

Legal Basis for Processing: We process your personal data based on:

  • Contract Performance: To provide the Services you have requested
  • Legitimate Interests: For business operations, fraud prevention, and service improvement
  • Consent: For marketing communications and certain cookies (where required)
  • Legal Obligations: To comply with applicable laws

7.4 Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: chad@orangemage.ai

We will respond to your request within the timeframe required by applicable law (typically 30-45 days).

8. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our Services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your country of residence.

By using our Services, you consent to the transfer of your information to the United States and other jurisdictions as described in this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted at orangemage.ai/privacy, and significant changes will be communicated via email or through a notice on our Site.

Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Privacy Officer: Chad Sideris
Email: chad@orangemage.ai

Acknowledgment

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.